Refund policy

 

14-Day Refund Policy

We want you to be completely satisfied with your purchase. If you are not, for any reason, we offer a 14-day refund policy. Please read the following guidelines for a smooth refund process:

Conditions for Refund:

  1. Timeframe: You have 14 days from the date of delivery to request a refund.

  2. Item Condition: The returned item must be unused and in its original condition, including the original packaging.

  3. Return Shipping: The cost of return shipping is the responsibility of the buyer, unless the return is due to an error on our part or a defective product.

  4. Refund Process: To initiate a refund, please contact our customer service team to request a Return Authorization (RA) number. This number must be clearly marked on the return package.

  5. Product Images: Along with your refund request, please attach clear images of the product you are returning. These images will help us process your refund more efficiently.

  6. Refund Amount: Once we receive and inspect the returned item and the accompanying images, we will process a refund to the original payment method.

  7. Exclusions: Please note that certain items, such as personalized or hygiene-sensitive products, may not be eligible for a refund. Contact our customer service for additional information on specific product categories.

Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately with images of the damaged or defective product so that we can provide a solution.

We aim to ensure your shopping experience with us is worry-free and enjoyable. If you have any further questions about our refund policy or need assistance with a return, please don't hesitate to reach out to our customer service team.

Thank you for shopping with us.

Sincerely,

Chronosignature

 

(If you want to withdraw from the contract, please fill out this form and send it back.)

  • To Email Address: chronosignature@gmail.com :

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following services ()

  • Ordered on ()/ received on ()

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Picture material + video material of the received/damaged product

  • Signature of the consumer(s) (only in the case of a communication on paper) - Date

(*) Strike out what is not applicable.